From SEO to findability in Vodafone Spain

Vincenzo Musumeci, from Vodafone Spain, discusses the evolution from SEO to findability within the company. He explores how enhancing online visibility goes beyond traditional search engine optimization, focusing on comprehensive strategies that encompass the entire digital presence. Vincenzo shares insights on integrating various digital marketing tools to improve user engagement and drive traffic.
About the speaker

Vincenzo Musumeci

Vodafone Spain

 - Vodafone Spain

Vincenzo is Search and Findability Manager at at Vodafone Spain

Show Notes

  • 00:45
    Integrating customer queries into digital environments effectively.
    The discussion focuses on how understanding specific customer questions can guide the digital structuring and content creation across various platforms.
  • 03:10
    Role of UX team in enhancing question specific page responses.
    The conversation highlights how the UX team's involvement is crucial for structuring web pages to directly address specific user searches and enhance user experience.
  • 05:25
    Impact of social media platforms in addressing customer queries.
    It is discussed how social media teams play a role in responding to customer questions, helping bridge the gap between initial query and final conversion pages.
  • 07:40
    Importance of analytics in measuring question conversion to sales.
    The topic covers how analytics teams assist in not only tracking how questions are answered but also in measuring the effectiveness of these answers in generating sales.
  • 09:55
    Challenges of aligning multiple digital teams around customer questions.
    The discussion delves into the complexities and importance of having various digital teams at Vodafone Spain collaborate to ensure cohesive digital strategies.

Quotes

  • “I believe everything digital is valuable, not just for boosting all commercial activities like marketing and sales, but also for the quality of our lives.” - Vincenzo Musumeci

  • “I find it difficult to consider a search experience that begins and ends in the same search domain, like Google.” - Vincenzo Musumeci

  • “If we think about the past 15 years, for example, since I joined Vodafone, the internet has changed significantly.” - Vincenzo Musumeci

About the speaker

Vincenzo Musumeci

Vodafone Spain

 - Vodafone Spain

Vincenzo is Search and Findability Manager at at Vodafone Spain

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