How will retail search behaviors shift over the next 18 months?

AI shopping assistants will transform retail search within 18 months. AJ Ghergich from Botify, who advises enterprise leaders on search transformation, predicts this Black Friday represents the last traditional shopping season before AI dominance. He introduces the paradigm shift where AI becomes your primary customer rather than a technology to manipulate, requiring brands to focus on proper relationship nurturing and factual authority building. Ghergich outlines the exponential adoption curve driving interface changes and recommends enterprise retailers launch agile "speedboat" initiatives to capture market advantage before competitors adapt.

Show Notes

  • 00:10: Retail Search Behavior Predictions

    Analysis of how AI shopping assistants will transform retail search over the next 18 months, with emphasis on the upcoming transition period.

  • 00:25: Last Traditional Black Friday

    Discussion of why this Black Friday represents the final traditional shopping season before AI search dominance takes hold in retail.

  • 01:18: AI Customer Relationship Strategy

    Framework for treating AI as the primary customer rather than a technology to manipulate, focusing on proper relationship building and influence tactics.

  • 02:32: First-Mover Advantage Opportunities

    Strategic advice for brands to capitalize on the current transition period, with specific guidance for agile companies versus large enterprises.

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